Skills that go, culture that remains. The ‘reskilling journey’ according to Bip

Continuous innovation and increasingly simple and transparent offer: this is the positioning statement of the Customer Experience of many companies, which over the years have become increasingly focused on the two tracks of simplification and customization, solid legs of a strategy of relationship continuous improvement. To be in the market today is to understand that behind a great customer experience there is always a great employee experience. In times of future workforce, "experience" means ability to focus on resources, skills, practices to prepare the most effective reskilling strategy to achieve medium-to-long business goals.

Reskilling Journey Framework

Five features for a meaningful reskilling strategy: agility, modularity, automation, personalization, data. Two ingredients to "prepare" the organization: communication and co-design. Three steps to promote impact and diffusion:

  • Step 1 – Clusterization - Mapping

  • Step 2 – Skill Design - Embedding

  • Step 3 – Bridge The gap - Living

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