The client is a Mobile and Telco operator with over 70 mln of lines; complexity due to a fast changing market was leading to a limited visibility on the real drivers impacting business performances and to be considered for the implementation of reliable operational/financial plans.
Decisions and actions
We led a greenfield redesign of the management controlling model (business views, dimensions, controlling objects) and processes (Record to Report, Planning) to ensure:
the availability of a single number shared by both Finance / Business Lines and fully reconciled with statutory accounts
a performance monitoring framework aligned with the new market trends, the new commercial offering and the upcoming technology evolutions
an integrated dashboard and planning engine combining financial and operational performance indicators (driver-based reporting & planning)
a clear distinction between Finance / Business Lines reporting and planning accountabilities focusing on the main grey areas (e.g. dealer commissions, acquisition & retention costs, network assets, G&A).
Consistency assurance on management information: full reconciliation "by design" between operational and financial data
Broader KPIs coverage for both business and financial information needs
Simplification RtR and planning processes