Case Studies

Redefinition of the customer journey in a top-tier company of the energy sector

Background

In an environment of transformation and new customer requirements, a large company in the energy sector requested the collaboration of the Bip team to carry out the reengineering of its processes and the redefinition of the customer journey.

Decisions and actions

The company's internal operations were analyzed, and the client's entire life cycle was reviewed, identifying the pains & gains of the interactions with him. From that analysis, solutions were devised to improve the customer experience and optimize the operational management of the company. The project was developed with Agile methodology and involved more than 100 people.

Results

As a result of the collaboration, our client had a complete suite of solutions with an economic impact of each one and systems project plan was defined

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