The client is a multinational player having finance & accounting activities partially centralized and outsourced to an external provider (BPO), but still not confident that the current operating model is fully exploiting BPO potential.
Decisions and actions
We performed a check up of the current BPO delivery model focusing on Service & Pricing (Services Catalogue, sizing, pricing models applied), Operations & Governance (Governance model, Governance organizational structure, intercompany agreements and charging models) and Assets involved (skills and technology).
Leveraging also on external benchmarks and best practices, BIP supported the identification and evaluation of the possible future scenarios for the Finance Operating Model integrating BPO options with the overall finance & accounting strategy (synergies with market expansions activities, introduction of new digital enablers, transformation initiatives).
Integrate BPO options with the more general strategies for the evolution of the finance delivery model across the globe
Leverage BPO as a tool to enable the future growth of the Group